General questions & information
Some of them are certified and licensed.The satisfaction is guaranteed because all our advisors on site have undergone a strict election by StarMet recruitment team.We are making sure that every advisor has the true gifted talent to offer the readings with high-quality.
We do currently offer 24hour text, audio, video readings and also live text, audio and video chat online. Advisors who have a green dot on their profile picture are available for picking live calls.
Account
If you encounter such issues, please firstly confirm that you are logging in with the same method as before.We suggest you to log out and login again with the used login method. If you are still having the same problem, please contact us and we will help you to handle it as soon as possible.
Readings & Orders
Please note that the service on StarMet is not for free. Our advisors on StarMet offer 24 delivered readings and live readings for clients. If an advisor has a green dot on the profile picture, this advisor is all able for live chat, Please tap “Connect Now” on Advisor 'page to request a reading from advisors with your credits
Thank you for choosing StarMet, please note that the service on StarMet is not for free. We do have a 30% off for new users, more credits you buy, more free credits you'll get!
For 24 hours delivered orders, advisors have 24 hours in which to deliver the reading,sometimes advisors are able to respond right away, and sometimes they deliver the reading closer to the time out limit. You can check their average responding time on their profiles. If you would like to have your reading delivered within an hour, look for advisors who are available for rush readings. Rush orders have a 1-hour deadline.
Advisors have up to 24 hours to reply to your question, but often will reply much sooner. You aren’t charged until the advisor delivers your reading.
With StarMet, we’ve simply come up with a more efficient way for you to receive psychic advice. Most psychic networks apply per-minute rates for information which is shared slower and at a higher cost than video, where "pictures are worth a thousand words". Plus you get to see the person giving you advice, can better share your spirit, and palm for readings. Try it and see for yourself.
If the order is submitted, you can not cancel the order, but you can contact the advisor or StarMet Support to tell them do not answer the order and let the order goes expired. When the order is expired, the credits will be refunded to your account automatically.
We are sorry for the inconvenience occurred this time. Could you please kindly provide more detailed information (psychic name, order type,order date), or just take a screenshot of the related order and directly send it to our support, once we have received, we will help you to handle this issue as soon as possible.<
Reviews
For now, users can not delete nor edit their reviews on StarMet, if you have left a bad review by mistake, please contact StarMet Support, we will remove it for you soon.
Refunds
If for certain reason you were not satisfied with your last paid reading.please contact StarMet Support, we will get back to you and help you very soon.